You can find the size chart either in the product image gallery or the product description section. If you are unable to locate it, please contact us promptly.

We offer custom sizing for shoes of any dimension. If you cannot find a size that fits, please leave your exact shoe size in the Special Instructions section at checkout.

Tube Height: Refers to the vertical distance from the heel to the top of the boot shaft.

Shipping & Returns Policy

Shipping Time

• Expedited Shipping: Estimated delivery in 10–12 business days to major destinations.

  Example: Orders shipped via Expedited service typically arrive within 10–12 business days. Delivery will be automatically postponed to the next business day if the estimated arrival date falls on a public holiday.

  
  

  
  

About Inventory

• Most of our cosplay costumes and wigs are in stock and ready to ship.
• For zentais and shoes (whether standard or custom-sized), all items are made-to-order and crafted from scratch after you place your order.

Returns

How to Start the Returns Process

Important Note

• Customised goods or items made to your specific requirements
• Items that match the size you ordered but do not fit
• Goods damaged due to improper use or intentional damage

Additional Return Requirements

1. Returned goods must be in saleable condition—unworn, unused, unwashed, unaltered, undamaged and clean, with all original tags and packaging intact.
2. Package the goods carefully to protect both the item and its brand packaging (if applicable) from transit damage. CosWigShop and our retailers accept no responsibility for items damaged during return shipping.
3. Once your return application is approved (usually within 48 hours), you will receive detailed return instructions—please follow them strictly.
4. You are responsible for covering all return shipping costs. We strongly recommend using a trackable shipping service (and insuring the parcel based on the goods’ value if appropriate), and retaining proof of postage at all times. CosWigShop and our retailers accept no responsibility for items lost in transit.
5. We will process your full refund within 7 days of the retailer receiving and verifying the returned package.

Damaged or Faulty Goods

Note: Most retailers require you to provide photos or videos showing the damage, fault, or incorrect item before they can offer a resolution.

• The retailer arranging a replacement
• The retailer offering a discount for you to keep the item with minor damage

Refusing Delivery

Refunds

1. Refunds will be processed within 7 days of the retailer receiving and approving the returned goods.
2. If the retailer offers to collect the goods, your refund will be processed within 7 days of you cancelling the contract.
3. You will receive an email notification once the retailer receives the returned items and approves the return.
4. Refunds will be issued to the original payment method used for the purchase. Please note that some bank transfer methods (e.g., Western Union) cannot be processed for refunds—contact us for assistance if this applies to you.
5. Refunds typically take 1–5 business days to reflect in your account, depending on your payment provider’s processing times.

Exchanges

Sizing or Fitting Issues

Cancellation Policy

• Within 24 hours of payment confirmation: Eligible for a partial refund (100% of shipping cost + 50% of product price).
• Within 72 hours of payment confirmation: Eligible for a partial refund (50% of shipping cost + 50% of product price).
• More than 72 hours after payment confirmation: Eligible for a partial refund of 50% of the shipping cost only.
• Once shipped: Orders cannot be cancelled.