It depends on what kind of shipping method you choose.
- Expedited ( Estimated delivery time: 10 - 12 working days to major destinations)
e.g.: If you choose the Expedited shipping method, normally you can get your package within 10 to 12 days. In case of holiday, it shall be automatically postponed to the first work day following the holiday.
We strongly recommend that you select "expected delivery time" on the cart page. If there is not enough time, we will contact you by email.
Most of cosplay costumes, wigs we have in stock, but for zentais, shoes, whether you choose standard or customized, we will make it from scratch.
You may return your order, or any part of your order, for a full refund if you are not satisfied for any reason.
You must register your return within 14 days from receipt of your order and send the goods back to the retailer according to their instructions without undue delay and in any case no later than 14 days from registering your return.
To start the returns process:
- Email us or live chat to ask for help. Including the reason for your refund application (preferably with pictures attached)
Important note: All orders must be returned directly to the retailer(s). Please do not return any items to CosWigShop head office. We will not accept liability for any goods returned directly to CosWigShop.
The same exclusions apply for returns as for the right of withdrawal. Please note, the following goods cannot be returned:
- Goods which are clearly personalised or made to your specifications.
- Your item is the size you ordered but does not fit.
- Goods was damaged during improper use.Or intentionally damaged.
- Goods returned must be in a saleable condition.
- Goods returned must be unworn/unused with original tags and packaging.
- Goods should be packaged so that both the item and the brand packaging (if applicable) are not damaged in transit. CosWigShop and our retailers do not accept responsibility for items damaged in transit.
- If you are returning, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean.
- After the return application is approved (usually within 48 hours), you will receive the return instructions. Please follow the return instructions.
- To return your product, you should contact us. You will be responsible for paying for your own shipping costs for returning your item.
- We strongly recommend using a tracked mail service (with insurance where appropriate for goods value), retaining proof of postage. CosWigShop and our retailers do not accept responsibility for items lost in return transit.
- We will refund you within 7 days of receiving the complete returned package.
If an order is returned which does not meet these conditions, your return may be refused and returned to you or a reduced refund may be offered.