1. Why the length is not the same as description?
We measure the length of hair when the hair be stretched to straight,the wavy and curl texture hair will be much shorter when compared with the straight hair, pay attention to that before you buy, Thank you!
2. Why the weight is not the same as the description?
Because our product was made by machine, it is normal that it will exist 5-10g error.
3. Why does my hair become tangled?
The hair would become tangled due to dryness, oil&dirt build-up,salt waterand not combing (wide tooth comb) out your hair daily.
Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better.You may use hydrating drops or consult your stylist for further suggestions.
4. Why does the hair shedding?
After the new product was produced, there will have some floating hair on it,so when your first coming, the floating hair will fall out, hope you could understand.
5. When will you ship my parcel out after i paid for my order?
There will be a 24-hour payment verifying time by aliexpress,we will ship the goods within 24-48 hours after the verifying time.
6. Why does the color I purchased do not match the picture?
Affected by the difference in light, camera pixel and monitor resolution color during shoot ing, there may be slight color difference! Please refer to the actual product for all product colors. If you can’t accept it, please buy carefully.
7. How long does it last?
This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it last longer.
8. How to deal with the odor?
Some of the clients may talk about the odor when receiving the hair.Dear, there's no need to worry about this, after co-washing and nursing it for some time, the odor will disappear.